Returns & Refund Policy

Important: All custom sock orders are made according to your specifications. No returns or refunds are accepted for general dissatisfaction or change of mind.

Eligible for Replacement (Factory Responsibility):

• Material or specifications do not match the contract or agreed sample
• Printing errors or pattern/design mistakes
• Bulk socks’ actual size does not match the contract specifications
• Shortage in quantity or mixed styles not according to the order

Not Eligible for Return/Replacement (Customer Responsibility):

• Design does not match purchaser expectations
• Incorrect choice of specifications or post-production processes

Resolution:

For issues caused by factory responsibility, we will take one or more of the following actions at our discretion:

• Return of defective goods
• Replacement or reshipment of correct products
• Partial refund or price adjustment
• Reproduction of products, including compensation for any delivery delays caused by the replacement

How to Request a Replacement:

1. Contact us via our contact form within 7 days of receiving your order.
2. Include photos showing the issue along with your order number.

We will review your request promptly and arrange the appropriate resolution if the issue qualifies.